Shipping policy

Shipping & Delivery Information

  • Delivery Time = Fulfillment Time + Transit Time
  • Fulfillment Time: The time it takes for us to pack your order and hand it off to the shipping carrier.
  • Transit Time: The time it takes for the carrier to deliver the package to your address after pickup.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order and location.
  • Please note: Shipping fees are non-refundable.
  • $2 Flat Rate Shipping

We offer $2 flat rate shipping on orders over $150 USD shipping within the continental United States.

  • Some items are excluded.
  • We reserve the right to modify or revoke this offer at any time.

First-Time Orders: Billing & Shipping Address Verification

For your protection, first-time orders with different billing and shipping addresses may require additional verification.

  • This may include:
  • Contacting you via phone or email
  • Confirming card ownership
  • A small verification charge (refundable) for identity confirmation
  • If we’re unable to verify the information, the order may be placed on hold or canceled.

Package Protection by ROUTE

All packages shipped by Element Tattoo Supply are protected against loss, damage, or theft through ROUTE.

To file a claim, have your order number and email ready, and visit:

👉 https://claims.route.com

What Is the Continental U.S.?

The “continental United States” includes the 48 contiguous states and Washington, D.C.

It excludes:

  • Alaska
  • Hawaii
  • U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

Shipping to Hawaii & Alaska

We do not offer free shipping to these locations, but we’ve negotiated excellent 2-day FedEx rates.

📞 Give us a call to request a custom shipping quote.

Shipping Times

  • All orders ship from our Southern California warehouse.
  • Delivery times vary depending on your location and selected shipping method.
  • International Shipping – Canada & Mexico

We offer Delivery Duties Paid (DDP) service for Canada and Mexico.

This means duties and import taxes are collected at checkout, so there are no surprises on delivery.

All Other International Shipments

Customers are responsible for any import fees, such as VAT, duties, and customs clearance charges, at the time of delivery.

Shipping to PO Boxes

  • Some products may not be eligible for delivery to PO boxes due to size, weight, or supplier and carrier restrictions.