Refund policy
REFUND POLICY
- Refunds are always in the form of a store credit.
- Shipping fees paid are not refundable.
PRODUCT RETURNS POLICY
- Due to the nature of the tattoo business, the following products are NOT eligible for return:
- Tattoo Machines
- Tattoo Ink
- Tattoo Needles or Cartridges
- Tattoo Anesthetics
- All other eligible products must be received by us within 30 days from the time of the original delivery.
- Eligible products must not have been used and must be returned with all the original packaging.
- Returned items are subjected to a 20% restock fee.
- Customer is responsible for the shipping cost of the returned item.
- Returns are refunded in the form of store credit.
To return a product, please send an email to: support@elementtattoosupply.com
ORDER CANCELLATION POLICY
Order cancellations will handled based on the each of following scenarios:
- If the order has NOT Shipped - The order can be canceled and full refund will be issued.
- If the order HAS been shipped but NOT delivered - The customer should refuse delivery of the package as to allow the package to be returned. Once returned package is received, we will issue a refund for the order amount minus a 20% restocking fee and any shipping fee paid.
- If the order WAS shipped and has been delivered - The customer should, at the customer's expense, return package. Once returned package is received, we will issue a refund for the order amount minus a 20% restocking fee and any shipping fee paid.
To cancel an order, please call 657-400-9062 or send an email to support@elementtattoosupply.com