Refund policy

REFUND POLICY

- Refunds are always in the form of a store credit.
- Shipping fees paid are not refundable.

PRODUCT RETURNS POLICY

- Due to the nature of the tattoo business, the following products are NOT eligible for return:

  • Tattoo Machines
  • Tattoo Ink
  • Tattoo Needles or Cartridges
  • Tattoo Anesthetics

- All other eligible products must be received by us within 30 days from the time of the original delivery.
- Eligible products must not have been used and must be returned with all the original packaging.

    - Returned items are subjected to a 20% restock fee.
    - Customer is responsible for the shipping cost of the returned item.
    - Returns are refunded in the form of store credit.

      To return a product, please send an email to: support@elementtattoosupply.com

      ORDER CANCELLATION POLICY

      Order cancellations will handled based on the each of following scenarios:

      - If the order has NOT Shipped - The order can be canceled and full refund will be issued.
      - If the order HAS been shipped but NOT delivered - The customer should refuse delivery of the package as to allow the package to be returned. Once returned package is received, we will issue a refund for the order amount minus a 20% restocking fee and any shipping fee paid.
      - If the order WAS shipped and has been delivered - The customer should, at the customer's expense, return package. Once returned package is received, we will issue a refund for the order amount minus a 20% restocking fee and any shipping fee paid.

      To cancel an order, please call 657-400-9062 or send an email to support@elementtattoosupply.com